Aozat Portal SMS Notification Policy
Document ID: AOZAT-IT-002
Applies to: All Aozat General Contractors and Aozat Electrical employees and authorized Portal users
Owner: Business Development Director
Approved by: Hitesh Hirpara, Chief Executive Officer
Effective date: August 17, 2026
Version: 1.0
1. Purpose
The Aozat Portal (aozatportal.com) sends text message notifications to Aozat employees and authorized Portal users about work assigned to them inside the Portal.
This document describes what the program sends, who receives it, how consent is obtained, and how to stop receiving messages.
This is an internal workforce notification program. It is not a marketing program. Aozat does not send text messages to customers, prospects, purchased lists, or the general public through this system.
2. Who receives messages
Only individuals who meet all three of the following:
- Hold an active Aozat Portal account
- Are an employee of Aozat General Contractors or Aozat Electrical, or an authorized contractor, consultant, or subcontractor granted Portal access for a specific project
- Have provided written consent on the Aozat Portal SMS Notification Consent Form (AOZAT-HR-T09) or through the notification settings toggle in their Portal profile
Portal accounts are issued by invitation only. There is no public sign-up. There is no way for a member of the public to join this messaging program.
3. What messages are sent
| Category | Example | Typical frequency |
|---|---|---|
| Task assignment | A new task has been assigned to you in the Portal | As assigned |
| Task due and overdue | A task assigned to you is due today or is now overdue | As triggered |
| Project assignment | You have been added to a project team | Occasional |
| Gate and approval | A document is awaiting your review or countersignature | As triggered |
| Site log reminder | A daily site log has not been submitted for your active site | Daily during active projects |
| Schedule change | A site meeting or inspection time has changed | As triggered |
| Safety notice | An urgent site safety notice or stand-down instruction | Rare, urgent only |
| Account security | Password reset codes and login verification | As requested |
Estimated volume: 0 to 10 messages per user per working day, depending on role and active project load.
Messages are sent between 6:00 AM and 9:00 PM Eastern Time, except urgent safety notices and account security codes, which may be sent at any time.
4. How consent is obtained
Consent is express, written, and recorded. It is obtained in one or both of the following ways:
A. Onboarding consent form. During onboarding, each employee completes the Aozat Portal SMS Notification Consent Form (AOZAT-HR-T09). The form contains a separate, unchecked opt-in box with the following language:
I agree to receive text message notifications from the Aozat Portal about tasks, projects, and assignments assigned to me. I understand message and data rates may apply, message frequency varies, and I can opt out at any time by replying STOP or by turning off SMS notifications in my Portal profile.
The signed form is retained in the employee's personnel file.
B. Portal notification settings. Each user can enable or disable SMS notifications at any time under Portal > Profile > Notification Settings. The SMS toggle is off by default. Turning it on records the user ID, mobile number, date, time, and IP address in the consent log.
Consent is never assumed, never pre-checked, and never bundled with any other agreement.
Consent is voluntary. Declining SMS notifications does not affect employment, assignment, or Portal access. Users who decline receive the same notifications by email and in the Portal.
5. How to opt out
Any of the following, at any time:
- Reply STOP to any message
- Turn off the SMS toggle under Portal > Profile > Notification Settings
- Email admin@aozat.com
- Tell your supervisor or the Portal administrator in writing
Opting out is processed immediately by the messaging platform. Users who opt out continue to receive the same notifications by email and in the Portal, so no work information is lost.
Reply HELP for assistance, or email admin@aozat.com.
6. Cost
Aozat does not charge for these messages. Standard carrier message and data rates may apply to the recipient's mobile plan. Employees who are required to carry a mobile device for work should refer to the Employee Handbook (AOZAT-HR-001) for the applicable device or plan reimbursement provisions.
7. Personal devices and right to disconnect
Where notifications are delivered to an employee's personal mobile device:
- Delivery of a message outside scheduled working hours does not create an expectation of response outside working hours, except for urgent safety notices
- Employees are not required to monitor, read, or respond to Portal notifications outside their scheduled hours
- This policy operates alongside Aozat's Disconnecting From Work Policy where that policy applies
8. Privacy
Mobile numbers collected for this program are used only to deliver the notifications described in Section 3.
Mobile numbers and consent records are shared only with:
- Twilio Inc., our messaging service provider, solely to deliver the messages
- Aozat Portal administrators, for account management
Aozat does not sell, rent, lease, or share mobile numbers or SMS consent data with any third party for that party's own marketing or any other purpose.
Consent records are retained for 3 years after consent is withdrawn, to demonstrate compliance.
Full details in the Aozat Portal Privacy Notice (AOZAT-IT-004).
9. Supported carriers
Major Canadian and North American carriers, including Rogers, Bell, Telus, Freedom Mobile, Fido, Koodo, Virgin Plus, and their affiliates. Carriers are not liable for delayed or undelivered messages.
10. Contact
The Portal serves two Aozat divisions. Use the contact for the division you work with.
Aozat General Contractors
21 Signal Hill, Unit 2
Etobicoke, Ontario, Canada
admin@aozat.com
Aozat Electrical
2 - 21 Signal Hill Avenue
Toronto, Ontario M9W 6V8
admin@aozatelectrical.ca
Where this policy gives admin@aozat.com as the address for a request or report, Aozat Electrical Portal users should use admin@aozatelectrical.ca instead.
Document control
| Version | Date | Change | Approved by |
|---|---|---|---|
| 1.0 | August 17, 2026 | Initial issue | Hitesh Hirpara |